Contact Serenity of Soul — Mental Health Support in Mombasa, Kenya

I Need Help Now

Crisis support, therapy requests, and immediate assistance. Our team responds within 2 hours maximum.

🇰🇪 Data Protection Notice: Under Kenya's Data Protection Act, we:
• Store data for maximum 7 years
• Share with emergency services only in life-threatening situations
• Never sell your data. Full data policy

Immediate Alert

SMS/WhatsApp alert to on-call counselor

2-Hour Response

Maximum response time guarantee

Follow-up System

Continued support for non-urgent cases

Cost Transparency

• Initial consultation: FREE
• Support groups: FREE
• Individual therapy: KSh 500-2000 (sliding scale)
• Payment: M-Pesa, cash.

What happens after you submit:

1

Immediate: Auto-response with coping resources

2

Within 30 min: Risk assessment call

3

Within 2 hours: Counselor contacts you

4

Within 24 hours: Care plan discussion

How urgent is your need for support? *

Crisis Immediate danger High Need help today Medium Within few days Low Planning ahead

Full Name *

Phone Number *

+254

Email Address

Preferred Language *

English Swahili Sheng

What are you struggling with? *

How should we contact you? *

Phone Call

Direct conversation

Text messaging

Email

Written communication

Discreet Mode: If you prefer discretion, we'll identify as "SOS Services" when calling and use neutral language in messages.

Family-Inclusive Option: Would you like to include a family member in your initial support conversation? (Cultural consideration)

When are you available to talk? *

Briefly describe what you're going through *

Share as much as you're comfortable with. This helps us understand how best to support you.

Emergency Contact (Optional)

Only used in extreme situations where we're concerned for your safety

I understand that by submitting this form:
1. My information will be sent immediately to our support team
2. An on-call counselor will be alerted via SMS/WhatsApp
3. Someone will contact me within 2 hours maximum
4. This is a confidential mental health service Privacy Policy

End-to-end encrypted • DPA compliant • Rate limited

If this is an immediate emergency:

Call our 24/7 crisis line: 0793 679 320
Go to the nearest hospital emergency room
Contact emergency services: 911 or 112
Use our WhatsApp emergency link above for instant connection

How to Reach Us

Choose the contact method that works best for you. All inquiries are confidential.

Phone Support

Speak directly with our team for immediate assistance or appointments.

Call: 0793 679 320

Mon-Sat: 8AM-8PM, Sun: 10AM-4PM

WhatsApp Business

Quick messaging with verified business account. Quick replies available.

Chat on WhatsApp

Verified Business • Replies within 2 hours

Email

Send detailed inquiries, feedback, partnership proposals, or media requests.

Email Us

Response within 24 hours

Offline & Low-tech Options

SMS Support

Basic phone with SMS only

Text "HELP" to

21543

Free SMS (standard rates apply)

USSD Code

No internet required

Dial

*384*123#

Follow the menu prompts

General Inquiry

For non-urgent matters, partnership inquiries, media requests, or general questions.

Partnerships

Media

Questions

I'm reaching out for: *

First Name *

Last Name *

Email *

Phone Number

+254

Subject *

Your Message *

Please include relevant details to help us respond appropriately.

Preferred contact method:

Email Phone Call WhatsApp

I understand that Serenity of Soul will use my information to respond to my inquiry. All information is confidential and protected under Kenya's Data Protection Act. Privacy Policy

Response time: 24-48 hours

Emergency Notice

If you or someone you know is in immediate crisis, please use our "I Need Help" form above or call our emergency line at 0793 679 320.

Our Location

Visit our main office in Mombasa or connect with us online

Main Office

Serenity of Soul Headquarters

Address

Mombasa CBD
Near IOME Center
Mombasa, Kenya

Operating Hours

Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM

Note

Please call ahead for appointments. Walk-ins welcome during office hours. All services are confidential and provided by trained professionals.

Trust & Verification

KPCA Registered

DPA Compliant

4.9/5 Rating

Support Groups

Join our weekly healing circles and support groups. Check our events calendar for schedules.

Workshops

Free mental health workshops every month. Register online or call to reserve your spot.

Find Us in Mombasa

Interactive map coming soon

Coordinates: -4.0435, 39.6682

Public Transport

Matatu route 11, 15, 23

View routes

Parking

Secure parking available

Get directions

Accessibility

Wheelchair accessible

Available

For first-time visitors: Look for the "Serenity of Soul" sign. Our office is on the ground floor, first door on the left.

Frequently Asked Questions

Common questions about contacting and working with Serenity of Soul

How quickly will you respond to my "I Need Help" request?

Our "I Need Help" form triggers an immediate alert system:

Within 30 minutes: Confirmation message sent
Within 2 hours: Counselor contacts you (guaranteed)
For Crisis level: Immediate call back within 30 minutes
24/7 Emergency: Call 0793 679 320 anytime

What's the difference between "I Need Help" and the General Inquiry form?

"I Need Help" Form:

For crisis support, therapy requests, immediate assistance
2-hour maximum response time
SMS/WhatsApp alert to on-call counselor
Urgency level assessment (Crisis/High/Medium/Low)

General Inquiry Form:

For partnerships, media, workshops, non-urgent questions
24-48 hour response time
Standard processing - no immediate alerts
For organizational/business inquiries

Is there a cost for your services?

Most of our community services are free of charge, including support groups, workshops, and initial consultations. Some specialized services may have minimal fees, and we offer sliding scale payments based on income. No one is turned away due to inability to pay.

Payment methods accepted: M-Pesa, cash, bank transfer.

Do you offer online/virtual sessions?

Yes! We offer secure virtual sessions via:

Video calls (Google Meet/Zoom)
Phone counseling sessions
WhatsApp messaging support
Online support groups

Virtual sessions are available for those who cannot visit in person or prefer remote support. All virtual sessions are confidential and encrypted.

What if I don't have internet access or a smartphone?

We offer multiple low-tech options:

SMS Support: Text "HELP" to 21543
USSD Code: Dial *384*123# and follow prompts
Phone Call: Call 0793 679 320 anytime
In-Person: Visit our Mombasa office (address above)
Feature Phones: All our services work on basic phones

Still have questions? We're here to help.

Call Us Now General Inquiry

Get in Touch

Need Immediate Help?

I Need Help Now

Cost Transparency

What happens after you submit:

Help Request Sent Successfully!

What happens now:

If this is an immediate emergency:

How to Reach Us

Phone Support

WhatsApp Business

Email

Offline & Low-tech Options

SMS Support

USSD Code

General Inquiry

Inquiry Sent Successfully!

Emergency Notice

Our Location

Main Office

Trust & Verification

Support Groups

Workshops

Find Us in Mombasa

Frequently Asked Questions